Terms and Conditions 2023 - The Farm On Central

Terms and Conditions

We ask all new members to carefully read through the following overview. We love transparency, clear communication, and feeding people good food!

CSA

This stands for Community Supported Agriculture, a model where members buy a “share”of the farm at the beginning of the season, covering the cost of seed, irrigation parts, compost, packing supplies, and the myriad of things that the farmer needed to get the season going, and taking on some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange, the members receive fresh, seasonal produce from the farm on a regular basis. It is based on mutual respect between the customers and the farmers.

Our weekly Farm Box model is not a traditional CSA; it evolved to give the subscriber more freedom in when and how much they pay at a time for their subscription. We, the farmer, carry more of the burden of up-front costs so we can give members more options.

Box Sizes and Values

We offer several share options – see our CSA Farm Box page for details and pricing.

Each regular share comes with 30 credits in our farm store every week. Exceptions: Farm Share, which is not shopped online, and special /seasonal shares with reduced price and items. Due to the wide variety of vegetables, fruits, value-added, and grocery essentials we offer, we find members don’t have a problem using that credit each month. However, if you can’t use your full credit amount, just pause your share for a week. Unused credits don’t carry forward in our current system.

Your Online Account

We use online software to help manage all the details of hundreds of farm members and make sure they get what is best for them and their families.

You will be asked to create an account when you join the CSA or shop online. You’ll be able to log into your account, choose and change your share, add options like milk or eggs, pause deliveries, and add additional items to your weekly order.

Payment Options

We accept credit and debit cards in our online store.
At our farm stand onsite, we accept cash, checks, Venmo, credit cards, debit cards and Ohio Direction (SNAP) cards

CSA accounts:

Autopay: If you choose the Autopay option, your account will automatically be charged again any time the balance falls below $40, and you will receive an email notification of the charge. Your card will renew each month until you ask us to cancel.

Manual: If you prefer, you will still have the option to make manual payments. In this case, you will receive an email when your account balance is below $50, and another if a hold has to be placed on your account because the balance does not cover that week’s box.

Please make out checks to Central Food Hub, and mail to: 572 Central Ave, Carlisle, OH 45005

Cancellation or Long Hold

A delivery hold can be put in on your member dashboard (Delivery Hold tab) for any length of time, or you can email us.

To cancel your Farm on Central subscription, send us an email at least 2 weeks before your card is due to charge again. We understand that things can come up suddenly, but we do need notice if you are moving, or need to pause for a long period of time.

Refund / Credit

Item Refunds: If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable produce, please email us. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. Your concern will be addressed and a refund determination will be made within 14 business days from your submitted request. Our team works hard to produce the best products possible, so your feedback helps us improve our systems and catch issues early on.

Missed Shares: Credit will not be given if you (a) don’t notify us you can’t come that week and (b) don’t pick up your share by closing time Saturday. You can put in a Delivery Hold for any week you will be gone.

Box Credits: For canceled shares, we don’t refund your online account balance once your card has been charged. However, you can continue to use your balance even after your credit card has been canceled in our system. If you’d like to spend your balance at our farm store rather than online, ask for a gift card.

Missed Weeks – Seasonal Shares: Seasonal shares that miss a week for any reason, are welcome to double up the next week. Or, have a friend pick up your share that week. Refunds are not issued for missed Seasonal shares.

Box on Hold Notice

If your account is low on credit and it hasn’t been paid, we will not pack you a box.

Abandoned Shares

Please pause your share if you cannot pick up. Credit will not be given if you fail to pick up your share by Saturday close of business. Shares still left after 5 pm Saturday may be given away.

Pickup Locations and Time Window

We have several locations that you may pickup in the general area. Please be respectful of these locations, and the hard work they do to help us distribute food to our community.
Please make sure to come during the pickup window — these locations typically do not have refrigeration, and can’t hold your bags.

Make sure to pick up the bag with your name on it. Shares are customized so each share bag may be different.

Referral Credit

We know that you are our best advertising and want to reward you if you share us with a friend, it’s truly a win, win, win! If you refer someone to our program, ask them to mention your name on signup, and we will give you a $25 referral credit on your account if they sign up and stick with us for at least 4 deliveries.

Questions and Customer Service

Please reach out to csa@central.farm for CSA questions, hello@central.farm for any other questions or office@central.farm for account and any billing questions. Instagram and Facebook messages are monitored, but not with the same frequency as email.
It is also important to add our hello@central.farm email address to your address book to keep our communications from ending up in your spam folder.

Private Member Association (or PMA)

By joining our membership, you agree to do business with Central Food Hub, a Faith-Based Private Ministerial Association

What does this mean?

We’re more empowered than ever to do business the way we want, when we want to. You and me. Our community together.
A Private Member Association (or PMA) is a business structure that allows us constitutional freedoms to do business in the private domain, outside of the government shackles.
As we are in the private domain and enter into private contractual relationships with our members, all disagreements are negotiated through mediation.a