We ask all new members to carefully read through the following overview. We love transparency, clear communication, and feeding people good food!
This stands for Community Supported Agriculture, a model where members buy a “share”of the farm at the beginning of the season, covering the cost of seed, irrigation parts, compost, packing supplies, and the myriad of things that the farmer needed to get the season going, and taking on some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange, the members receive fresh, seasonal produce from the farm on a regular basis. It is based on mutual respect between the customers and the farmers.
Our weekly Farm Box model is not a traditional CSA; it evolved to give the subscriber more freedom in when and how much they pay at a time for their subscription. We, the farmer, carry more of the burden of up-front costs so we can give members more options.
We offer several share options – see our CSA Farm Box page for details and pricing.
Each Prepacked Box share comes with 30 credits in our farm store every week. Exceptions: Farm Share, which is not shopped online, and special /seasonal shares with reduced price and items. Due to the wide variety of vegetables, fruits, value-added, and grocery essentials we offer, we find members don’t have a problem using that credit each month. However, if you can’t use your full credit amount, you can order less or just pause your share for a week. Unused credits don’t carry forward in our current system.
We use online software to help manage all the details of hundreds of farm members and make sure they get what is best for them and their families.
You will be asked to create an account when you join the CSA or shop online. You’ll be able to log into your account, choose and change your share, add options like milk or eggs, pause deliveries, and add additional items to your weekly order.
Autopay: If you choose the Autopay option, your account will automatically be charged for 4 deliveries and again any time the balance falls below $30, and you will receive an email confirmation of the charge. Your card will renew each month until you ask us to cancel (2 weeks notice required).
Manual: If you prefer to pay by cash or check, you will receive an email when your account balance is below $50, and another if a hold has to be placed on your account because the balance does not cover that week’s order.
Please make out checks to Central Food Hub, and mail to: 572 Central Ave, Carlisle, OH 45005
A delivery hold can be put in on your member dashboard (Delivery Hold tab) for any length of time, or you can email firstname.lastname@example.org with your desired start /stop dates for the pause. Our software calculates by Thursdays, so to omit a week, be sure your hold starts before that Thursday.
To cancel your Farm on Central subscription, send us an email at least 2 weeks before your card is due to charge again. No refunds are given once your card has been charged. You can use up your balance online or request a gift card for our store.
Remember to request or put in a delivery hold after the last share you want to receive.
We understand that things can come up suddenly, but we do need notice if you are moving, or need to pause for a long period of time.
Refunds via card or check are processed once a week.
Item Refunds/Replacement: If you believe you deserve a replacement or refund for poor quality, damaged, or otherwise unsaleable produce, please email us. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. If we can’t replace it, we can give you a box credit on an upcoming order. If you want refund by check, your concern will be addressed and a refund determination will be made within 14 business days from your submitted request. Our team works hard to produce the best products possible, so your feedback helps us improve our systems and catch issues early on.
Missed Shares: Credit will not be given if you (a) don’t notify us you can’t come that week and (b) don’t pick up your share by closing time Saturday. Sometimes shares are still in the CSA cooler on Tuesday, but we can’t guarantee it. It’s best to put in a Delivery Hold for any week you can’t pick up.
Cancellation & Account Credit Balance: For canceled shares, we don’t refund your online account balance once your card has been charged. However, you can continue to use your balance even after your credit card has been canceled in our system. If you’d like to spend your balance at our farm store rather than online, ask for a gift card.
Missed Weeks – Seasonal Shares: Seasonal shares that miss a week for any reason, are welcome to double up the next week. Or, have a friend pick up your share that week. Refunds are not issued for missed Seasonal shares.
If your account doesn’t have enough credit to cover a delivery, your account will go on hold until payment is updated.
We have several locations that you may pickup in the general area. Please be respectful of these locations, and the hard work they do to help us distribute food to our community.
Please make sure to come during the pickup window — these locations typically do not have refrigeration, and can’t hold your bags.
Make sure to pick up the bag with your name on it. Shares are customized so each share bag may be different.
We know that you are our best advertising and want to reward you if you share us with a friend, it’s truly a win, win, win! If you refer someone to our program, ask them to mention your name on signup, and we will give you a $25 referral credit on your account if they sign up and stick with us for at least 6 deliveries.
Please reach out to email@example.com for CSA questions, firstname.lastname@example.org for any other questions or email@example.com for account and any billing questions. Instagram and Facebook messages are monitored, but not with the same frequency as email.
It is also important to add our firstname.lastname@example.org email address to your address book to keep our communications from ending up in your spam folder.
By joining our membership, you agree to do business with Central Food Hub, a Faith-Based Private Ministerial Association
What does this mean?